“Great software gets out of your way. It doesn’t ask you to do more—it helps you do less.”
— The Übik Team

Hello and welcome to the Übik blog! 🎉

If you’re new here, Übik is flow-based veterinary software: a single, cohesive platform that helps clinics run their day—appointments, customer communications, inventory, HR & payroll, accounting, lobby & kiosk, and analytics—without hopping between disjointed tools. Our north star is simple: optimize clinical flow so teams spend less time clicking and more time caring for patients and clients.

What this blog will cover

We’re going to keep things practical and transparent. Expect a mix of:

  1. Product updates & release notes
    Bite-sized updates when we ship new features or polish existing ones. Example topics:

    • Smart appointment flows and triage
    • Virtual consults (with one-click join links and time-zone safe reminders)
    • Comms templates (email, SMS, WhatsApp) with per-country variants
    • Inventory alerts and purchase planning
    • AI-assisted documentation (visit summaries, differential drafts, instruction handouts)

  2. Clinic operations tips
    Short playbooks from the field: reminder cadences that reduce no-shows, front-desk scripts that improve NPS, and best practices for pre-surgical checklists.

  3. Behind the scenes
    How we design “flow first,” what we measure, the trade-offs we make, and how we test changes with real teams.

  4. Deep dives
    Longer reads on topics like messaging deliverability, structured data for medical records, integrating labs, or rolling out kiosk check-in without chaos.

  5. Roadmap previews
    Early looks at what’s next—so you can plan training and change management ahead of time.

Why “flow” matters in a clinic

A typical appointment touches scheduling → intake → triage → provider workflow → billing → follow-up. If each step lives in a different app (with different mental models), staff must context-switch constantly. That’s fatigue—and missed details.

Übik is built to keep people in one lane:

  • Reception sees today’s flow at a glance (walk-ins, late arrivals, prep work).
  • Providers get just-in-time context (medication history, visit notes, lab results).
  • Managers see signals not noise (bottlenecks, compliance, revenue per visit).

When flow improves, two things happen: wait times fall and staff happiness rises. That’s the point.

A peek at reminder strategy (and why we care)

Reminders aren’t about “sending more messages.” They’re about sending fewer, better-timed messages that the right person actually reads.

Our default cadence (tunable per account):

  • 24 hours before: polite reminder + preparation notes (fasting, documents, leash/carrier).
  • 1 hour before: short “Soon” reminder; for virtual visits, include the join link.
  • Grace + escalations: friendly nudges if someone hasn’t checked in online and the slot is at risk.

Here’s a tiny example of how we template these variations:

Scenario Template key Channel(s)
General 24-hour appointmentReminder email / sms / wa
Surgery 24-hour surgeryReminder email / sms / wa
Virtual 24-hour virtualReminder email / sms / wa
General 1-hour appointmentSoon sms / wa
Virtual 1-hour virtualSoon sms / wa (link)

We’ll publish a dedicated guide on reminder copy, locale variants (EN/ES), and opt-out handling.

What we shipped recently

  • Virtual consult check-in with a built-in 20-minute grace window and smart error messages when it’s too early or too late to join.
  • Appointment status automation that sets scheduled when a single date/time is in the future.
  • A clean blog pipeline so you can follow along here.

Stay tuned for more detailed changelogs.